Privacy Policy
This Privacy Policy explains how Petal Palette processes personal data in connection with its florist workshop services, including wedding bouquets, event decoration, consultations, quotations, delivery, and on-site setup.
GDPR Overview
Where the GDPR applies, we process personal data on a lawful basis such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We limit processing to what is relevant for managing inquiries, consultations, quotations, bookings, delivery, setup, and related administration.
Your GDPR Rights
Where the GDPR applies, you may have rights of access, rectification, erasure, restriction, objection, and data portability, as well as the right to withdraw consent where processing relies on consent. You may also have the right to lodge a complaint with the competent supervisory authority.
How We Use Data
We use personal data to respond to inquiries, arrange consultations, prepare custom quotes, confirm deposits and dates, coordinate floral design details, manage delivery or studio pickup, and carry out on-site setup where requested. We also use data for accounting, recordkeeping, service improvement, security, and compliance with legal obligations.
Service Providers
We may share personal data with trusted service providers that support website operation, communication handling, payment processing, administration, or delivery-related services. These parties act on our instructions or as independent recipients where required for their own role in the transaction, and they are expected to handle data appropriately for the service they provide.
Legal Disclosure
We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, establish or defend legal claims, protect our rights, or address security and fraud concerns. Any disclosure is limited to what is reasonably necessary for the relevant purpose.
Contact Information
Use the contact details below for privacy questions or requests.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion in appropriate cases, restriction of processing, or objection to certain processing activities. Where processing is based on consent, you may withdraw that consent for future processing.
To exercise your rights, provide enough information for us to identify the relevant data and understand your request. We may ask for additional details to verify identity or to clarify the scope of the request. If a request cannot be fully satisfied, we will explain the reason where permitted by law.
We keep personal data only for as long as needed to manage the inquiry, project, payment, accounting, dispute handling, or legal compliance. When data is no longer required, it is deleted, anonymised, or archived in a limited form if retention is still necessary under law or for legitimate business records.
Updates take effect when published unless a different effective date is stated. If a change materially affects how we process personal data, we will take reasonable steps to make the update visible on the site or through direct communication where appropriate.
Data We Collect
We may collect identification and contact details, event and order information, communication content, consultation notes, payment-related records, and technical data such as device or browser information. For wedding and event projects, this may include preferences about flowers, colours, dates, venue details, delivery instructions, and setup requirements.
How We Collect Data
We receive data when you submit an inquiry, request a consultation, ask for a quote, confirm a booking, or communicate with us by phone or form. We may also collect technical data automatically when you visit the website, and we may receive limited information from payment or service providers involved in processing your request.
Cookie Types
The site may use essential cookies needed for security, page delivery, and form functionality. It may also use preference cookies to remember choices and analytics cookies to understand how the site is used. Where applicable, cookies may be session-based or persistent depending on their purpose.
Cookie Controls
You can usually manage cookies through your browser settings and, where available, through the cookie controls on the site. Disabling some cookies may affect basic site functions, form handling, or preference storage. Where consent is required, non-essential cookies should not be set before consent is given.